Terms & Conditions

Your agreement with West Coast Railways

This website and booking engine is offered as a service to you, the customer, by us, West Coast Railways. By using this website you agree to the terms and conditions set out below. If you do not agree with these terms, you must not use this website.

These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing before you book train tickets or make any other transaction with us. In that way we can avoid any problems surrounding what you expect us to do.

We cannot accept any liability for any reliance placed by you on any statement or representation on this website, whether made by us or a third party, except to the extent a statement or representation on this website is made negligently by us.

Copyright and use of the website

The copyright in of material contained in this website belongs to West Coast Railways, all rights reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of West Coast Railways.

You guarantee to West Coast Railways that you will not use this website for any purpose that is unlawful or prohibited by the terms, conditions or notices. West Coast Railways may suspend, stop or end your access to this website in its absolute discretion

Liability Disclaimer

While West Coast Railways has taken every reasonable effort to ensure that the information contained within this website is correct, you should be aware that the information may be incomplete, inaccurate or may be out of date. Changes are periodically made to the information herein and West Coast Railways may make improvements and/or changes to this website at any time.

West Coast Railways makes no representations about the suitability of the information, products and services contained on this website for any purpose. West Coast Railways shall use reasonable care and skill in carrying out the services contained in this website.

Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of West Coast Railways for any loss arising out of the use of this website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, West Coast Railways shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any information, products, and services on this website or otherwise arising out of the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.

Nothing contained herein shall prejudice your statutory rights as a consumer.

Use of ticket booking

Our website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases. You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.

You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations. You further promise that you will only use the reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.

We shall not be obliged to sell tickets or reserve a seat for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.

You acknowledge that you will be financially responsible for any bookings which are made through the website using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).

Bookings

All bookings are subject to the Terms and Conditions of West Coast Railways.

You are strongly advised to read these conditions, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, any personal property you may bring with you on a booked trip.

If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare.

Issue of tickets

With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.

When we have confirmed your booking by e-mail to your registered e-mail address, this confirmation will also be used as your tickets on the day of travel.

Changes, cancellations and refunds

Whilst every effort will be made to operate this service as advertised, West Coast Railways reserves the right to cancel or alter the service, without notice, in accordance with their Terms and Conditions. West Coast Railways also reserves the right to use diesel traction in the event of high fire risk or steam locomotive failure. Once a booking is made, no refund is normally given except where the service is cancelled by West Coast Railways. Only West Coast Railway tickets are valid on this service. Please note: The return ticket price advertised is for outward and return journeys made on the same day.

Any refunds or replacement tickets offered will depend on the type of ticket and conditions applicable to it and will be to the maximum value of the individual ticket purchased.

If any trip cannot run for whatever reason, every effort will be made to advise passengers prior and a notice will be posted on the website, time allowing. Passengers who have already booked and paid for tickets in advance will receive a full refund or offered alternative trips within one month of cancellation. Any refunds will be made using the method of payment used at the time of booking. Compensation claims for non running trains will not be paid.

Miscellaneous

We may change these terms from time to time; however any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.

Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings. West Coast Railways will do its utmost to avoid or notify you of any planned delays but is not responsible for delays of this kind and will not offer refunds in the event of unavoidable delays.

The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.

Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

West Coast Railways

Jesson Way, Crag Bank, Carnforth, Lancashire. LA5 9UR | Fax: 01524 735518 | enquiries@westcoastrailways.co.uk